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RETURN POLICY
RETURN POLICY
At Vapepie, our primary goal is to ensure every customer is fully satisfied with their vaping product purchases. Should you be dissatisfied with your order in any way, we are committed to providing prompt and helpful solutions. Please review the following guidelines to learn about our procedures for order cancellations, product returns, and refund processing.
Order Cancellation Guidelines
Cancellation requests are only accepted prior to the order being shipped or manufactured.Once your order has started the shipping process (a tracking number has been issued), cancellation is no longer possible.
Qualifying Orders: Those still in the pending shipment or production stage.Non-Qualifying Orders: Shipments that have already been dispatched with a valid tracking number.
Upon approval of your cancellation request, a full refund will be credited back to your original payment method within a period of 3 to 7 business days.
To Submit a Cancellation Request: Reach out to our customer service team right away at the dedicated email address:[email protected]
Product Return Terms
We welcome return requests submitted within 14 calendar days of order delivery, provided that all of the following criteria are satisfied:
Return Eligibility Requirements:
- The item must be unused and kept in its original condition.
- The product must be returned in its original packaging, with all accompanying accessories included.
- A valid receipt or proof of purchase must be provided to verify the transaction.
Important Reminder: Do not send returned items directly to the product manufacturer.All return arrangements must be made through Vapepie’s Customer Support team via email:
Return Shipping & Associated Costs
Customers are charged a single shipping fee for their order, which covers both the initial delivery and any subsequent return shipping.No restocking fees will be applied to any eligible returned items.
In instances where the product is defective, arrives damaged, or is incorrect, Vapepie will cover all return shipping expenses. We will then arrange for a replacement to be sent out or process a full refund at your preference.
Refund Processing Rules
After your returned item is received and inspected by our team, you will get a confirmation email notifying you of the inspection result.If your return is approved, the refund will be processed within 3 to 5 business days, and the full amount will be credited back to the original payment channel (such as credit card, PayPal, or Apple Pay).
Resolving Delayed or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
- Double-check your bank or payment account statement for any pending transactions.
- Get in touch with your credit card issuer, as it may take several business days for refunds to be officially posted to your account.
- Contact your bank directly, since processing times can differ between financial institutions.
If you have completed all the steps above and still have not received your refund, please send an email to [email protected].com for immediate assistance.
Return Address Information
To get the correct and most convenient return address for your location, please contact our customer service team at [email protected] will assign you the nearest return hub based on your region, whether you are located within the United States or internationally.
Additional Important Terms
- Due to strict hygiene and safety standards, used or opened vape devices are non-returnable.
- For items that are Dead on Arrival (DOA) or arrive damaged, please provide clear photo or video evidence within 48 hours of receiving the package. Upon verification, we will process a replacement or refund without delay.
- Vapepie reserves the right to decline any return request that fails to meet the eligibility criteria outlined in this policy.
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