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FAQ
Frequently Asked Questions (FAQ)
Placing an Order with Vapepie
process of placing an order
- Add all your preferred vape products to your shopping cart.
- Hit the “Checkout” button to move forward with your purchase.
- Fill in your email address, shipping address, and valid payment details accurately.
- Key in any applicable discount code and click “Apply” before finalizing your payment.
- An order confirmation email will land in your inbox instantly right after payment.
🚚 Shipping & Delivery
Q: Which locations do Vapepie shipments originate from?We operate a global warehouse network to ensure the fastest delivery for you:
- 🇺🇸 USA: Shipped directly from our California local warehouse
- 🇩🇪 Germany & Europe: Dispatched from our Berlin-based EU warehouse
- 🌎 International Destinations: Fulfilled from our global logistics hub in Shenzhen, China
Q: What’s the average shipping duration for orders?
- U.S. Warehouse (California): 3–7 business days
- Germany & Europe (Berlin): 3–7 business days
- International (U.S./EU/CA/AU): 8–15 business days Note: Australian orders are processed through our dedicated hubs in Sydney and Melbourne.
Q: How can I keep tabs on my order’s status?
Once your package is shipped, a tracking number will be sent to your registered email. You can also track your order directly via this link: vapepieonline.com/tracking
Q: What should I do if my tracking information hasn’t updated?
Tracking details may take 24–48 hours to show movement after shipping. If there’s still no update beyond this window, reach out to our support team via:
- 📧 Email: [email protected]
Q: Am I able to select the warehouse my order ships from?
You can opt for products labeled either “U.S. Warehouse” or “International Warehouse” when browsing.Important Reminder: If your cart contains a mix of local and international warehouse items, the entire order will be shipped from our Shenzhen hub.
Q: Does Vapepie offer free shipping?✅ Yes!
Enjoy complimentary shipping on all U.S. warehouse orders over $45.For international orders, pricing follows the DDP (Delivered Duty Paid) model — all taxes and duties are included upfront, so there are no unexpected customs fees.
💳 Payments & Security
Q: What payment options are accepted ?
We support all major payment methods: Visa • MasterCard • American Express • Discover • PayPal • Google Pay • Apple Pay
Q: Is it safe to shop online at Vapepie?
Absolutely. We employ top-tier SSL and AES-256 encryption technology to safeguard your personal and payment data. Rest assured, your information is never stored or shared with third parties.
Q: What if I’m having trouble with PayPal payments?
Due to a temporary service review , we recommend using credit card payments for the time being. Your data remains fully protected under our robust encryption system throughout the process.
🎁 Discounts & Promotions
Q: How do I redeem a discount or promo code?
Simply enter your promo code in the designated “Discount” field at checkout and click “Apply” to claim your savings.
Q: Can I stack multiple discount codes on a single order?
Unless specified otherwise in the promo terms, only one discount code can be applied per order.
Q: Are there special discounts for wholesale or bulk orders?
Yes! For customized wholesale pricing and bulk order inquiries, get in touch with our team via:
- 📧 Email:[email protected]
🔄 Order Changes, Returns & Cancellations
Q: How can I modify or cancel an existing order?
To make changes or cancel your order, contact our support team at [email protected] before 11:00 PM (PDT) on the same day you placed the order.
Q: What if my order arrives with missing or incorrect items?Send us an email with your Order Number and a clear photo of the issue (file size under 2 MB). We’ll arrange for a free reshipment right away — and you can keep the incorrect items as a little gift 🎁!
Q: What is Vapepie’s return policy?Detailed return guidelines are available on our [Return Policy Page]. We accept returns for defective or wrong items within 7 days of delivery.
🔒 Privacy & Data Protection
Q: Is my personal information secure with Vapepie?
Yes. All your personal data is encrypted and will never be shared with third parties, except when required by applicable law.
Q: Does Vapepie store my payment card details?
No. All payment transactions are processed through secure third-party gateways, and we do not store any of your credit or debit card information on our servers.
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